In the event of a consumer dispute between us and the consumer arising from a purchase or service contract that cannot be resolved by mutual agreement, the consumer may submit an out-of-court settlement of such a dispute to a designated out-of-court settlement body for consumer disputes, which is:

Česká obchodní inspekce
Ústřední inspektorát - oddělení ADR
Štěpánská 15
120 00 Praha 2
Email: adr@coi.cz
Web: adr.coi.cz